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Patient FAQ's

Find answers to common questions about our practice, appointments, insurance, and more to help you feel informed and prepared for your visit.

If you need to cancel or reschedule your appointment, please contact us as soon as possible. You can reach us by:

We ask that you provide at least 24 hours notice when possible. Please note that a no-show fee of $50 may apply for appointments cancelled without sufficient notice.

For prescription refill requests, please contact your pharmacy directly and have them send a refill request to our office. You may also reach us by:

Please allow 48–72 hours for processing. Note that some medications may require an office visit before a refill can be authorized.

Your medical records are available in the Patient Portal. Log in to your account to view visit notes, lab results, and other health information — including notes from your past appointments. You can access this information anytime without needing to call the office.

If you need records that are not available in the portal, please complete our Medical Records Release Authorization form on our website, then email the completed form to front.hnskc@gmail.com. You may also reach us by:

Please allow up to 30 days for processing, though we do our best to fulfill requests as quickly as possible.

You can view and pay your balance through the Patient Portal. Log in to see your billing statements and make secure payments online.

If you have a question about your bill, please reach out to our billing department directly by:

We are happy to help clarify any charges, discuss payment options, or assist with insurance questions.

You will receive an email invitation with instructions to set up your account. Follow the link in that email to create your login and password.

If you did not receive the email or need assistance getting started, please don’t hesitate to reach out:

We are happy to help get you set up!

On the Patient Portal login page, select “Forgot Password” and follow the steps to reset your information. You will need the following to reset your password:

  • Username
  • Date of Birth (MM/DD/YYYY)
  • Last Name

If you have forgotten your username or continue to have trouble accessing your account, please don’t hesitate to reach out:

We are happy to help get you back in!

Some information may take time to appear in the portal or may not be available online.

If you are looking for something specific, please contact our office and we can help.

You can schedule an appointment in several convenient ways:

Our team will help you find a time that works best for you!

Please bring the following to your appointment:

  • Photo ID
  • Insurance card
  • List of current medications
  • Any relevant medical records, imaging, or radiology reports such as X-rays, MRIs, or notes from past medical visits

We recommend arriving a few minutes early to allow time to complete any required paperwork. If you have any questions before your visit, feel free to reach out:

If you are running late, please call us as soon as possible at (913) 599-4800 so we can do our best to accommodate you. Please note that depending on how late you are running, we may need to adjust or reschedule your appointment to ensure all patients receive the care and time they need.

You have several ways to reach us with medical questions:

For urgent medical concerns, please call our office directly at (913) 599-4800. For emergencies, please call 911.

Once your lab or test results are ready, they will be available for you to view directly in the Patient Portal. You will receive a notification when your results have been posted. If you have any questions or concerns about your results, please don’t hesitate to reach out:

Please note that some results may require a follow-up appointment or a conversation with your provider before they are released.

Referral requirements depend on your insurance plan. The following insurance plans require a referral prior to your appointment:

  • UnitedHealthcare (UHC) Medicare Advantage HMO
  • VA
  • TriCare Prim

If you are unsure whether your plan requires a referral, we recommend checking with your insurance provider or primary care physician before scheduling. If you have any questions, please don’t hesitate to call us at (913) 599-4800 and our team will be happy to help!

Insurance participation varies by provider. To confirm whether we accept your insurance, please reach out to us before your appointment:

  • Call us at (913) 599-4800
  • Text us at (913) 578-9915 — if texting, please provide as many details as possible, including a photo of the front and back of your insurance card, so we can verify your coverage quickly and accurately

You can also check directly with your insurance carrier to confirm participation. We want to make sure there are no surprises at the time of your visit!

It is common to receive more than one bill, as you may be billed separately for different services such as your provider visit, testing, or procedures performed during your appointment. If you have any questions or would like your charges reviewed, please reach out to our billing department:

Our billing team is happy to walk you through your statements and answer any questions!

Hours may vary by location.

Please visit our Locations page or call your office for the most up-to-date hours.

If you have any questions, feel free to reach out:

When our office is closed, an answering service is available to assist you.

If you have a medical emergency, call 911.

Your Health, Our Priority

Contact us today to schedule a visit with our ENT or audiology specialists.

Make an Appointment
(913) 599-4800